The expeerience concept must move a business to a better foundation for making a decision else it becomes irrelevant and will certainly not add value to a business performance which is the mission of expeerience – hence impact on business performance is core to expeerience. Ensuring impact is done by optimizing:
- Follow up
Following the impact value, relevance must always be associated with the expeerience name. When a business turns to expeerience to improve decision making, relevance must be found in the service provided by expeerience. This is a requirement in all parts of the concept including:
1st in class Since networking and consultancy is found in abundance, the expeerience concept must always strive to be first in class as expeerience is aimed at the company’s top level management, where the use of time and the importance of getting the best available advice, is critical to the business and in turn the survival of the company. This feature of being first in class is recognized as the expeerience concept lives in symbiosis with businesses using the expeerience concept and expeerience will live and die with these businesses.
Service must be larger than expected As it may always be easy for customer to “expect more” from a service provider, it may be more surprising to actually get more than you expect and in turn, this can very well be the key factor to have a customer return to you again. So to have customers use the expeerience concept repeatedly, the service delivered must surpass their expectations.
Honesty Closely related to surpassing expectations, is the use of honesty throughout the whole service process that expeerience takes you through. As long as the expeerience employees and services are true to what the core values, the chances of having a customer feeling that their needs have been fulfilled beyond expectations are high.
Agility Businesses are in incessant movement due to the market and industry dynamics. This means that the service we provide, which builds and maintains better decisions, must be moving along with these shifts. Our agility is thus crucial if we want to be capable of meeting the needs of the businesses. On an ending note, accepting that expeerience in itself is a business in a highly competitive and swift market means embracing that agility is vital for existence of expeerience.
Persistence Handling the users and customers of the expeerience concept will necessarily need persistence in current contact, since the customers are decision makers with little time and will have an inherent need for more attention than most.